Refund and Cancellation Policy

Refund and Cancellation Policy for AroonKumar.com

Effective Date: 30.03.2025

Last Updated: 01 April 2025

At AroonKumar.com, we strive to ensure customer satisfaction with every purchase. Please read our Refund and Cancellation Policy carefully to understand your rights and our obligations.

1. Order Cancellation

  • Cancellation Window: Customers may cancel their order within 4 hours of placing it. After this period, cancellations may not be possible as the order may already be processed.
  • How to Cancel: To cancel your order, please contact our customer support at info @aroonkumar.com or [9158007398 with your order details.
  • If your order is successfully cancelled, the full amount will be refunded to your original payment method within 7-10 business days.

2. Refund Policy

  • Eligibility for Refunds: Refunds will be issued under the following circumstances:
    • Cancelled orders within the permitted timeframe.
    • Products that arrive damaged or defective (with evidence required).
    • Incorrect products received (e.g., wrong item or quantity).
  • Non-Refundable Items: The following items are non-refundable:
    • Perishable goods such as dried fruits, dates, and spices (unless damaged or defective upon delivery).
    • Items returned without prior communication with our customer support team.
  • Refund Process: Refunds will be processed within 7-10 business days after the returned product has been inspected and approved for refund.

3. Return Procedure

  • To initiate a return, please follow these steps:
    1. Contact our customer support within 24 hours of receiving your order.
    2. Provide clear images of the damaged, defective, or incorrect product as proof.
    3. Our team will guide you on the return shipping process.

4. Replacement Policy

  • If your item qualifies for a replacement due to damage or incorrect delivery, we will arrange a replacement shipment at no additional cost.

5. Contact Us

If you have any concerns or questions about our Refund and Cancellation Policy, please contact us at:

Email: info@aroonkumar.com
Phone: +919158007398]
Address:

 Arunkumar and Company

375 Laxmi Road

Opp Ranka Jewellers. Dulhan complex

Pune 411030